Friday, 27 March 2009

References available upon request

We have been developing a new reference tool over the last year or so; it's now starting to have some success and iis becoming what we thought it could be.
It's called Proof Points and is designed for field sales teams (the toughest of critics with the shortest of time and patience).

Developing software is really interesting, for me it's not about the technical stuff, rather how people think and act in completely different ways. Working on the basis that 'if you have to explain it or create a manual you have failed' is tough but rewarding. More to follow :o)

Thursday, 26 March 2009

Walking the red carpet

Had an excellent evening yesterday.
My team is part of a company that in turn is part of a organisation comprising 36 companies. The group holds an annual awards ceremony called the 'Chime Cymbal Awards' for which there are 10 hotly-contested categories plus a special 'outstanding achievement' award.
This particular award is the only one that you cannot enter and is proposed and decided upon by the board of directors.

Guess which one we won? oh yes!
This award represents work done over many years, much of it before I joined the company however I was very proud indeed to be lucky enough to receive it on behalf of the team. :o)

Tuesday, 17 March 2009

Social Notworking?

I love this phrase, found on urbandictionary and defined as 'The practice of spending time unproductively on social-networking websites, especially when one should be working', applied to facebook etc.

Following a few instances of Social Notworking my team decided to ban access to these networks (other than LinkedIn) except in lunch breaks.

There is no much negativity in the corporate world around online communities (other than 'how we use this to push content') I wonder if this term is going to be applied to the impact of social media :o)

Monday, 9 March 2009

Is one negative worth five positive reviews?

This is a riff that started with an offhand comment at the Customer Reference Forum and has continued since amongst the inEvidence team.
Interesting stuff; we came to the conclusion that one negative review on a site such as Amazon held equal weight with five positive reviews.
Actually several members of the team stated they would consider the negative review but would ensure they read as many as possible before making up their minds concerning a purchase.

Lots of discussion around this including 'are people more likely to post bad reviews having had a bad experience than those posting positive reviews after a good experience?'

We will do some more on this.

Wednesday, 4 March 2009

Seth - looking for YES

As usual Seth is on the money with his post 'Looking for YES'. There is a minority that make stuff happen, ignoring red tape and just doing the right thing, finding ways to say 'yes' and not 'no'.

Jobsworths create remarkable customer experiences, but not in a good way. I recently decided to avoid queuing and use the online checkout when vacating a US hotel. The departure time was a couple of hours away so a colleague and I decided to go grab a coffee, forgetting that San Francisco is pretty much closed until 11am on a Sunday.

We walked some distance and while returning to the hotel the heavens opened and we were both completely soaked to the skin. Needless to say my key card no longer worked so Marvin from security came to let me in.

Marvin was a jobsworth, apparently I could go into my room to retrieve my luggage while he stood guard but under no circumstances could I dry myself and change my clothes for my journey home. Oh, and also I should have thought of this before using the online checkout...

Astounding, and the apology from the hotel manager was as wet as my Calvin Kleins were by this point.

Now looking for a another San Francisco hotel, preferably one without a Marvin.